Refund policy

We hope that you love your squishy! Unfortunately, we do not offer returns of refunds on squishies or any items in our store, and all sales are final! If there is an issue with the quality of the squishy, including and limited to the item being broken upon arrival, or not arriving, then we will provide you with one of: 1) a replacement squishy with the shipping paid for; 2) store credit equal to the value of the squishy before tax. This will be provided once proof has been submitted that the item was broken upon arrival, or that the item did not arrive.

1) To provide proof that an item was broken upon arrival, please take a picture of the item within 72 hours of arriving in the original packaging (either its personal packaging or the delivery box/mailer). Send the picture to SquishASquishySupport@proton.me, explaining the situation. A representative of SquishASquishy Inc. will validate that your situation meets the criteria for a replaceable or refundable (with store credit) broken item, as outlined in this return and refund policy. 

2) To provide proof that an item did not reach you, please provide a picture that shows that your package was technically delivered by the shipper. A picture of the online website that says that the package was "Delivered", is sufficient. This can be sent to SquishASquishySupport@proton.me. Please also send your tracking number. A representative of SquishASquishy Inc. will verify that your situation meets the criteria for a replaceable or refundable (with store credit) item that did not arrive. Please note that after a few times of claiming that a package did not arrive, SquishASquishy Inc. will be more scrutinous ensuring that your package arrives, and more hesistant to issue a replacement or refund from a claim that your package did not arrive. 

If we do not have inventory for an item that you have purchased, we will email you from SquishASquishySupport@proton.me and confirm that a later shipping date is permissible with you. If you want to have the original date, then we will cancel your order, and all of the money that you spent on your card will be returned to your card. Alternatively, if you want to substitute an item with an item of equal or lesser value, please let us know and we will confirm that the items and dates are acceptable with you prior to accepting your money. 

Thank you for reading, have a great time looking at our magical squishies!